The quality policy at CONTURA

( as of 7.7.2025)

The Executive Management is committed to—and supports—the workforce, by providing the necessary resources to achieve the primary objective of customer satisfaction.

Customer satisfaction rests on the quality delivered by CONTURA, which is reflected in meeting promised delivery dates, correct and technically flawless execution, and the assured functionality of our work.

Measurement data is determined to document quality and the processes for adherence to deadlines are planned and controlled. To meet and ensure customer requirements, quality is developed through continuous improvement of processes.

Key instruments for analysing and generating ideas for concrete improvement measures include the data and facts arising from continuous improvement (CIP) meetings, the monthly key performance indicators, the continually compiled 8D reports, customer satisfaction feedback, and the assessment of corporate risks.

Regular, both written and verbal, communication with our suppliers helps to establish and refine the rules for fruitful, cooperative collaboration.

To achieve these objectives, Executive Management invests in the professional and personal development of employees through training sessions, regular appraisals, and by clearly defining each individual’s responsibilities and authorities.

The negative impacts of climate change require Executive Management to acknowledge its societal responsibility for climate protection. In addition to measures already in place to minimise our CO₂ footprint— such as a partially electric vehicle fleet, fossil-fuel-free heating, an in-house photovoltaic installation, and offset payments for printed materials—management continually strives to make further improvements within its sphere of influence.

Both Managing Directors recognise their exemplary role and lead by example.